Terms of service
This document was prepared with the help of the Sellvio Terms & Conditions generator.
beemead.hu - effective from: 2025-11-28
I. General Rules
1. The general terms and conditions (hereinafter: T&C) define the rights and obligations of Wilhelm Emánuel András Sole Proprietor, hereinafter: Service Provider, and the party using the service on the Service Provider's beemead.hu online portal (hereinafter: Webshop), hereinafter: Buyer.
2. Service Provider details:
a. Name: Wilhelm Emánuel András Sole Proprietor
b. Registered office: 6000 Kecskemét, Talfája tanya 21.c
c. Tax number: 90515644223
d. Company registration number: 59731085
e. Email address: wilhelma2@yahoo.de
f. Customer service phone number: +36205864099
3. Hosting service provider details:
a. Name: Yettel Magyarország Zrt.
b. Registered office: Hungary, Törökbálint, Pannon street 1.
c. Contact: adatvedelem@yettel.hu
d. Website: yettel.hu
4. The T&C apply to electronic commerce services provided in Hungary that occur through the Webshop.
5. The language of the contract: Hungarian
6. Contracts are considered written contracts; the Service Provider does not file them.
7. The Service Provider does not adhere to any code of conduct.
II. Use of the Webshop
1. Registration
1.A Using the Webshop does not require registration.
2. General information regarding purchases
1. The essential properties and characteristics of the products available in the Webshop, as well as instructions for their use, can be found on the product information page.
2. The actual detailed characteristics of the product are included in the product's user manual, which, where required by law, is attached to the product.
3. The Webshop displays the gross price of the products in Hungarian forints. The purchase price is the amount indicated next to the product, which includes 27% value-added tax (VAT).
4. The Service Provider clearly displays the total amount payable – including the product price, shipping costs, and any other ancillary costs – before the order is finalized. If any cost cannot be precisely calculated in advance, the Service Provider clearly indicates this fact and the method of calculating the cost.
5. The Service Provider does not use default options (pre-selected fields) that would result in additional costs for the Buyer. Any service or product that is not necessary for the fulfillment of the main contract and is available for an additional fee will only be added to the cart based on the Buyer's explicit and conscious choice. If the Buyer pays for additional services not explicitly selected, they are entitled to a full refund of the amount.
6. If the Service Provider lists an incorrect price next to any product in the Webshop – particularly if it significantly differs from the generally known or estimated price of the product, a 0 HUF or 1 HUF price due to an obvious system error, or a price containing an obvious calculation mistake – the Service Provider is not obliged to sell the product at the incorrect price. If the Buyer has finalized an order for a product listed at an incorrect price, the Service Provider is not obliged to accept it but may offer the product at the correct price, which the Buyer may freely accept or reject.
7. The Service Provider issues electronic invoices.
3. Purchase process
1. Adding products to the cart: The product to be purchased must be placed in the Cart. By clicking on the Cart icon, the contents of the Cart can be viewed. The Webshop informs the Buyer of the contents of the Cart, which the Buyer can freely modify until the order is placed.
2. Providing Buyer information: If the Buyer wishes to purchase the contents of the Cart, the following information must be provided as the next step:
a. Selection of shipping method: personal pickup or delivery
b. Providing shipping address information, which may include:
i. The Buyer can indicate whether they purchase as a private individual or as a corporate client (for corporate orders, company name, tax number, registration number, and bank account number must also be provided)
ii. Shipping information: country, postal code, city, address, name, phone number, contact email address; in the Comments field, the Buyer may also include other information
c. Selection of payment method: the Buyer may choose from available payment options, such as bank transfer, cash on delivery, or online card payment.
3. Finalizing the order: The Buyer can finalize the order by clicking the Order button. Finalizing the order requires acceptance of the T&C and the Privacy Policy. Before activating the Order button, and simultaneously with it, the Service Provider clearly and visibly displays the product name, the total amount payable (product price + shipping + other costs), and the fact of the payment obligation. The Order button clearly indicates that clicking it creates a payment obligation.
4. Payment of the purchase price: In the case of online card payment, the Webshop redirects to the payment interface, and upon successful payment, the order details are displayed.
5. Order acceptance by the Service Provider occurs in a two-step process:
a. The Webshop's IT system sends an automatic email confirmation of the Order, solely to allow the Buyer to check the order details and receive information about the submission of the order to the Webshop.
b. The Webshop informs the Buyer by email about the acceptance of the Order.
6. Buyer's options to correct input errors: The Buyer can correct input errors until the order is sent to the Service Provider. If it is not possible to correct incorrect information in the Webshop or because the order has already been finalized, the Buyer may notify the Service Provider via the email or phone number provided in the T&C.
4. Procedure of the Service Provider if the Buyer requests delivery of the product to a member state of the European Union
1. The Buyer may purchase according to the rules in section II.3 if the product is requested to be delivered to a location in a member state where the Service Provider undertakes delivery, or if the Buyer wishes to collect it in a member state where the Service Provider provides a collection option.
2. If the Buyer wishes to have the product delivered to a location other than specified in point 1, the Buyer must organize the delivery and contact Customer Service to agree on delivery details. In this case, the Buyer cannot use the cash-on-delivery payment option.
V. Delivery Deadline
If the Buyer qualifies as a consumer – i.e., a natural person acting outside their profession, independent occupation, or business activity – the Service Provider will make the ordered product available to the Buyer within thirty days. If the Service Provider cannot make the product available within thirty days, they will contact the Buyer at the email address provided at the time of order to request information on whether the Buyer accepts a later delivery.
VI. Contractual Performance and Conformity
The rules in this chapter apply if the Buyer qualifies as a consumer, that is, a natural person acting outside their profession, independent occupation, or business activity.
1. General requirements for contractual performance
The Service Provider undertakes the obligation that the products and services purchased by the Buyer comply with the contract. Contractual performance means that the product possesses all the characteristics specified in the contract and meets the requirements reasonably expected from products of the same type.
2. Fundamental conformity criteria
The product must comply with the description, quantity, quality, and type specified in the contract. It must also have the functionality indicated in the contract or product information and be suitable for the purpose communicated by the Buyer during the purchase and accepted by the Service Provider.
3. Fulfillment of usual expectations
The product must also meet the usual expectations for goods of the same type. This includes having reasonable quantity, quality, and performance characteristics, including functionality, compatibility, accessibility, and safety. This also covers public statements made by the Service Provider or suppliers in advertisements, product descriptions, or labels.
4. Accessories and documentation
The delivered product must include all accessories and user manuals specified in the contract, including instructions necessary for installation. The product must arrive in appropriate packaging that ensures damage-free delivery.
5. Special rules for products containing digital elements
5.1. Update obligations
If the Buyer purchases a product containing digital elements (e.g., smartphone, smart TV, connected household appliance), the Service Provider is obliged to notify the Buyer of any available updates necessary for the proper functioning of the product. This especially applies to security updates. The Service Provider must ensure that the Buyer receives these updates.
5.2. Duration of updates
For a one-time digital service, updates are provided for a reasonably expected period based on the type, purpose, and nature of the contract. For ongoing digital services, if the service duration does not exceed two years, the Service Provider is obliged to provide updates within two years from the performance date.
5.3. Buyer's obligations regarding updates
If the Buyer does not install the updates provided by the Service Provider within a reasonable period, the Service Provider is relieved of liability for any errors caused by the failure to update. This only applies if the Service Provider previously informed the Buyer about the importance of the update, the consequences of not installing it, and the failure is not due to deficiencies in the instructions provided by the Service Provider.
6. Digital Content and Services
6.1. Performance Requirements
In the case of providing digital content, the Service Provider is obliged, without undue delay following the conclusion of the contract, to ensure access to the digital content for the Buyer in the most recent version available at the time of the contract. The service is considered fulfilled when the digital content or the solution necessary to access it reaches the Buyer or the device specified by the Buyer.
7. Maintenance of Continuous Services
If the contract relates to a continuous digital service for a specified period, the Service Provider is obliged to maintain contractual functionality throughout the entire duration of the contract.
8. Installation Obligations
Responsibility of the Service Provider
If the Service Provider undertakes the installation of the product, performance is only considered complete if the installation has been properly carried out. If a product malfunction arises from improper installation performed by the Service Provider or a person acting under the Service Provider's responsibility, the Service Provider is liable for defective performance.
Buyer's Installation Obligations
If the Buyer is responsible for the installation, and the defect arises due to insufficient instructions provided by the Service Provider, the Service Provider is also liable for defective performance. Therefore, the Service Provider takes particular care to provide detailed and understandable installation instructions for all products.
9. Cooperation Obligations
Checking the Digital Environment
In the case of digital services, the Buyer is obliged to cooperate with the Service Provider so that the Service Provider can verify whether the defect indeed originates from the Buyer's digital environment. The Service Provider performs this using the technical means provided and with minimal intervention required.
Consequences of Lack of Cooperation
If the Buyer fails to fulfill this cooperation obligation despite being clearly informed by the Service Provider in advance, the burden of proof falls on the Buyer to show that a defect recognized within one year after performance already existed at the time of performance.
10. Exceptions to Conformity Requirements
Pre-accepted Deviations
The Service Provider does not consider performance defective if the Buyer was explicitly informed before purchase that certain characteristics of the product deviate from usual properties and the Buyer explicitly accepted this deviation at the time of contract conclusion.
Compatibility of Digital Environment
In the case of digital services, the Service Provider is not liable for defects if it can prove that the Buyer's digital environment did not meet the technical requirements of the service and that the Buyer was clearly and understandably informed of this prior to the conclusion of the contract.
VII. Complaint Handling and Customer Service in Case of Consumer Complaints
The rules in this chapter apply if the Buyer qualifies as a consumer, that is, a natural person acting outside their profession, independent occupation, or business activity.
The name and seat of the Service Provider can be found in the first section of the GTC. The Buyer may submit a complaint to the Service Provider verbally or in writing.
Contact details for the Service Provider’s complaint handling:
Postal address: 6000 Kecskemét, Talfája tanya 21.c
Email: wilhelma2@yahoo.de
Telephone customer service: +36205864099
In person: 6000 Kecskemét, Talfája tanya 21.c
1. Handling Verbal Complaints
Immediate Investigation
The Service Provider immediately examines the Buyer's verbal complaint and seeks to remedy it as necessary. If the Buyer disagrees with the handling of the complaint or immediate investigation is not possible, the Service Provider promptly records a report on the complaint and its position regarding it.
Recording a Report
The report on the complaint includes the Buyer’s name and address or email address, the place, time, and manner of submitting the complaint, a detailed description of the complaint, and a list of documents presented by the Buyer. In the case of a verbally submitted complaint in person, the Service Provider provides a copy of the report to the Buyer on-site.
Telephone Complaint Handling
The Buyer’s verbal complaint submitted by phone or other electronic communication service is assigned a unique identification number by the Service Provider.
A copy of the report on the complaint is sent to the Buyer no later than simultaneously with the substantive response.
During telephone complaint handling, the Service Provider makes an audio recording, which it keeps for five years.
The Service Provider makes the recording available to the Buyer free of charge upon request and provides the opportunity to listen to it at its customer service or sends a copy electronically upon request. Requests for access to the recording are fulfilled within thirty days from becoming aware of the request.
2. Handling Written Complaints
Response Deadline
The Service Provider shall respond to the Buyer’s written complaint in writing, substantively, and in a verifiable manner within thirty days of receipt. If the Service Provider rejects the Buyer’s complaint, it is obliged to justify its position.
If the Buyer fails to provide their name and address or email address, a detailed description of the complaint, or the necessary documents, papers, and other evidence required for complaint assessment, the Service Provider is not obliged to respond to the complaint.
The Service Provider immediately acknowledges receipt of complaints submitted via the electronic platform/form provided by it to the email address provided by the consumer.
Document Retention
The Service Provider keeps the report on the complaint, the written complaint, and a copy of the substantive response for three years and presents them upon request to supervisory authorities.
3. Remedies
If the Service Provider rejects the complaint, it shall inform the Customer in writing about which authority or conciliation body the Customer may initiate proceedings with. The information shall include the contact details of the competent authority and the conciliation body corresponding to the Customer’s place of residence or habitual residence, including telephone, internet access, and mailing address.
Contact details of the conciliation bodies: bekeltetes.hu/udvozlo
Contact details of the Consumer Protection Authority:
fogyasztovedelem.kormany.hu / fogyasztovedelmi_hatosag
3.1. Initiating proceedings with a conciliation body
In handling complaints and informing consumers, the Service Provider cooperates with associations representing consumer interests and with consumer protection authorities.
The Service Provider informs the Customer that it has submitted a written general submission to the conciliation body at its seat or – valid for all conciliation bodies – to the Hungarian Chamber of Commerce and Industry (MKIK) that is valid until withdrawn.
The Service Provider informs Customers that, in addition to Customers qualifying as consumers, a civil organization, church legal entity, condominium, housing cooperative, and a consumer who is a national of a Member State or has a residence in a Member State, as well as a business established in a Member State and acting exclusively for the purpose of final use within the Union, may also turn to the conciliation body.
3.2. Consumer protection authority proceedings
Before initiating proceedings with the consumer protection authority, the Customer is obliged to attempt to resolve the dispute directly with the Service Provider.
The Customer may initiate proceedings with the consumer protection authority if the Service Provider has violated the provisions set out in consumer protection legislation, particularly regarding sales, provision of services, complaint handling, customer service, product quality, composition, packaging, pricing, warranty claims, and consumer information obligations.
The request submitted to the consumer protection authority must include:
- the name and registered seat of the Service Provider,
- the place of the alleged misconduct,
- a brief description of the subject of the request, supported by available documents, including, in particular, the Service Provider's response letter to the Customer, minutes of verbal complaints, and proof of posting in the case of complaints submitted by post or electronically.
Proceedings with the consumer protection authority cannot be initiated more than three years after the violation occurred. If the infringing conduct is continuous, the time limit begins when the conduct ceases.
In consumer protection authority proceedings – in the context of protecting the interests of consumers – associations representing consumer interests also have client rights.
If the consumer protection authority establishes a breach of consumer protection regulations, it may, among other measures, order the cessation of the infringing state, prohibit the continuation of infringing conduct, set a deadline for the Service Provider to remedy the revealed defects, or impose a consumer protection fine.
4. Procedure of the Service Provider in case of repeated complaints
If the Customer submits a complaint that is identical in content to a previously substantively answered complaint and does not contain new information, the Service Provider may refrain from investigating it. The Service Provider may also refrain from investigating complaints submitted by unidentified persons.
5. Fulfillment of the written form requirement
The Service Provider may fulfill its written complaint handling obligations by letter, fax, or electronic means, provided that the used method allows for the durable storage of data and its display in an unaltered form.
VIII. Right of Withdrawal for Customers Qualifying as Consumers
The Service Provider draws the Customers’ attention to the fact that the right of withdrawal under this chapter (Chapter VIII – Right of Withdrawal) applies exclusively to Customers qualifying as consumers. A consumer is a natural person acting outside the scope of their profession, independent occupation, or business activity.
1. 14-day right of withdrawal
In the case of online purchases and contracts concluded outside business premises, the Customer is entitled to withdraw without giving any reason within fourteen days.
If a contract is concluded for the provision of a service and the service has commenced at the Customer’s express request within the fourteen-day period, the Customer is entitled to terminate the service contract.
2. Commencement and calculation of the withdrawal period
In the case of the purchase of goods, the withdrawal period is fourteen days from the day of receipt of the goods. If multiple goods have been purchased and delivered at different times, the fourteen-day period is calculated from the receipt of the last item. If the goods consist of multiple items or units, the period is calculated from the receipt of the last item or unit.
In the case of regular deliveries of goods over a specified period, the withdrawal period is fourteen days from the receipt of the first delivery.
In the case of services, the withdrawal period is fourteen days from the date of conclusion of the contract.
The recipient of the goods may be the Customer in person or a third party designated by the Customer, different from the carrier.
3. Early exercise of the right of withdrawal
In the case of the purchase of goods, the Customer may exercise the right of withdrawal not only after receipt of the goods but also during the period between the conclusion of the contract and receipt of the goods.
4. Revocation of offer
If the Customer made an offer to conclude a contract, they may revoke the offer before the contract is concluded, which terminates the contractual obligation to conclude the contract.
5. Method and deadline for exercising rights
The Customer may exercise their right of withdrawal or termination in writing, with a clear statement or by using the Withdrawal/Termination Declaration form according to Annex 2 of Government Decree 45/2014 (II. 26.) on detailed rules of contracts between consumers and entrepreneurs. The exercise of the right is deemed to have occurred if the declaration is sent to the Service Provider before the expiry of the fourteen-day period.
6. Consequences of withdrawal or termination
Obligations of the Service Provider in case of withdrawal or termination
6.1. Refund of purchase price
If the Customer lawfully exercises their right of withdrawal or termination, the Service Provider shall immediately, but no later than fourteen days from becoming aware of the withdrawal, refund the full amount paid by the Customer as consideration, including costs related to performance, such as shipping fees.
6.2. Method of refund
The refunded amount shall be returned by the Service Provider using the same payment method originally used by the Customer.
With the Customer’s explicit consent, the Service Provider may use another payment method, without the Customer incurring any additional charges.
6.3. Special shipping costs
If the Customer chose a shipping method other than the least expensive usual method, the Service Provider is not obliged to refund the additional costs arising from this choice.
6.4. Right of retention
In the case of the sale of goods, the Service Provider may withhold the refund of the purchase price until the Customer has returned the goods or unequivocally proven their dispatch. The earlier of the two dates shall be taken into account. This right of retention does not apply if the Service Provider has undertaken to collect the goods themselves.
6.5. Data handling and digital content
In case of withdrawal, the Service Provider complies with its obligations under the General Data Protection Regulation (EU) 2016/679 regarding the protection and free flow of personal data of natural persons.
The Service Provider refrains from using any content provided or created by the Customer during the use of digital content or digital services, other than personal data, except if such content (a) cannot be used in connection with the digital content or service provided by the Service Provider, (b) relates solely to activities performed by the Customer using the provided digital content or service, (c) has been merged with other data and cannot be separated or can only be separated with disproportionate effort, or (d) was jointly produced with other Customers and can continue to be used by them. Upon request, the Customer shall have access to such content in a commonly used and machine-readable format. In case of withdrawal, respecting the above rules, the Service Provider may prevent further use of the digital content or service.
Obligations of the Customer in case of withdrawal or termination
6.6. Return of goods
In case of withdrawal, the Customer must return or hand over the goods without undue delay, but no later than fourteen days from the notification of withdrawal. The return is deemed to have been made within the deadline if the goods are sent before the deadline expires. This obligation does not apply if the Service Provider undertook to collect the goods themselves.
6.7. Return costs
The direct costs of returning the goods shall generally be borne by the Customer, unless the Service Provider undertakes this cost. If, in the case of an off-premises contract, the goods are delivered to the address requested by the Customer and cannot be returned by postal service due to the nature of the goods, the Service Provider shall transport the goods back at its own expense.
6.8. Liability for depreciation
The Customer is only liable for any depreciation resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the goods. If the Service Provider did not provide the necessary information on the right of withdrawal, the Customer is not liable for depreciation.
6.9. Proportional service fee
If the Service Provider and the Customer concluded a service contract and requested early commencement of the service, then exercised the right of termination after the service began, the Customer is obliged to pay a proportionate fee for the service performed until the time of termination. The proportionate amount is calculated by the Service Provider based on the full consideration stipulated in the contract, unless the Customer proves it to be excessive, in which case the market value shall apply.
6.10. Cessation of digital content use
In case of withdrawal from digital content or services, the Customer must refrain from further use and from making it available to third parties.
6.11. When the right of withdrawal cannot be exercised
- After full performance of services.
- In service contracts, the Customer cannot exercise the right of withdrawal after full performance of the service, provided the service commenced with the Customer’s prior express consent and acknowledgment that they would lose the right of withdrawal after performance.
- Purchases of personalized or perishable goods.
- The Customer cannot exercise the right of withdrawal for personalized goods, perishable goods, or goods whose sealed packaging cannot be returned for health or hygiene reasons once opened.
- Purchases of sealed entertainment products.
- The right of withdrawal does not apply to purchases of sealed audio and video recordings, or computer software after unsealing.
- Purchases of time-bound services.
- Accommodations, transportation, car rental, catering, or leisure services with a specific performance date agreed by the Service Provider.
- Purchases of digital content.
- Digital content not supplied on a tangible medium if performance commenced with the Customer’s express prior consent and acknowledgment that they would lose the right of withdrawal.
6.12. Effect on ancillary contracts
If ancillary contracts are connected to the contract concluded by the Customer, the exercise of the right of withdrawal or termination also terminates these ancillary contracts. The Customer is not obliged to compensate for any loss resulting from the termination of ancillary contracts, and no other costs are incurred in connection with this. The Service Provider shall promptly inform third parties involved in the ancillary contracts of the Customer’s withdrawal or termination.
IX. The Service Provider’s Rights if the Customer Does Not Receive the Product
- If the Customer does not receive the delivered product, the Service Provider is entitled to initiate the repeated delivery of the package, and may make the delivery subject to the payment of the Service Provider’s delivery fee.
- If during the repeated delivery the Customer again fails to receive the product, this shall constitute a material breach of contract, and the Service Provider shall be entitled to terminate the contract with immediate effect. The Service Provider may deliver the notice of termination to the Customer’s e-mail address provided in the Webshop. The termination shall be deemed delivered when the e-mail containing the termination is delivered to the recipient’s mail server; the e-mail shall be considered delivered and undisputed without confirmation if no statement containing a dispute is received from the other party within 3 working days.
- If points 1–2 have already been applied in relation to the Customer, the Service Provider may make the acceptance of further orders from the Customer subject to the prior payment of the purchase price of the products and the delivery fee.
X. Consumer Protection Information
For points X.1–3 [1. Warranty for Defects, 2. Product Warranty, 3. Guarantee], the term Customer shall be understood as Consumer; a consumer is a natural person acting outside the scope of their profession, self-employment, or business activity.
For Customers who do not qualify as consumers, the Service Provider provides the information in point 4.
1. Warranty for Defects
In what cases may the Customer exercise the rights arising from the warranty for defects?
In the event of defective performance, the Customer may enforce a warranty claim against the Service Provider in accordance with the rules of the Civil Code. This right is granted in every case where the purchased product does not comply with the terms of the contract or does not possess the usual properties.
When exercising the warranty for defects, the Customer may request, at their choice, the repair or replacement of the defective product, except where the chosen remedy is impossible or would result in disproportionate additional costs for the Service Provider compared to fulfilling another claim. If the Customer does not request or cannot request repair or replacement, they may demand a proportionate reduction of the price, or, as a last resort, may withdraw from the contract. The Customer may switch from the chosen warranty right to another, but they shall bear the cost of switching, except where it was justified or the Service Provider gave cause for it.
Within what time limit may the Customer enforce their warranty claim?
The Customer must notify the Service Provider of the defect immediately after its discovery, but no later than within two months from the date the defect was discovered. The Service Provider draws the Customer’s attention to the fact that warranty rights may not be enforced after the expiry of two years from the performance of the contract. In the case of used goods, this period shall be at least one year.
Against whom may the Customer enforce the warranty claim?
The Customer may enforce the warranty claim against the Service Provider.
What other conditions apply to enforcing the warranty rights?
Within one year from performance, the enforcement of the warranty claim requires only the notification of the defect, provided the Customer proves that the product was delivered by the Webshop. After the expiry of one year from performance, however, the Customer must prove that the defect recognized by the Customer already existed at the time of performance.
2. Product Warranty
In what cases can the Customer exercise their product warranty rights?
In the event of a defect in a movable item (hereinafter: product for the purposes of this section), the Customer may – at their choice – enforce the right specified in Point 1 or a product warranty claim in accordance with the rules of the Civil Code.
What rights does the Customer have based on a product warranty claim?
As a product warranty claim, the Customer may request the repair or replacement of the defective product.
Against whom may the Customer enforce their product warranty claim?
The Customer may exercise their product warranty rights against the product’s manufacturer or distributor (hereinafter collectively: manufacturer).
When is a product considered defective?
A product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the characteristics described by the manufacturer.
Within what time limit may the Customer enforce their product warranty claim?
The Customer may enforce their product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this period expires, this right is lost.
What rules of evidence apply when enforcing a product warranty claim?
When enforcing a product warranty claim, the Customer must prove that the product defect existed at the time it was placed on the market by the manufacturer.
In what cases is the manufacturer exempt from product warranty obligations?
The manufacturer is exempt from product warranty obligations if they can prove that
– the product was not manufactured or placed on the market within the scope of their business activity, or
– the defect could not have been detected according to the state of science and technology at the time it was placed on the market, or
– the defect of the product results from the application of a law or a mandatory regulatory requirement. The manufacturer only needs to prove one reason for exemption.
The Service Provider draws the Customer’s attention to the fact that for the same defect, warranty for defects may be enforced against the Service Provider and product warranty may be enforced against the manufacturer simultaneously and in parallel. If the Customer successfully enforces their product warranty claim, any further warranty claim related to the replaced product or the part affected by the repair may only be enforced against the manufacturer.
3. Warranty
In what cases can the Customer exercise their warranty rights?
If the Service Provider has undertaken a warranty or is obligated to provide a warranty under the law, during the warranty period the Service Provider is required to be responsible for defective performance in accordance with the conditions set out in the warranty declaration or by law.
What rights does the Customer have if the warranty is based on law?
In the case of a new, durable consumer product (hereinafter: consumer product) covered by the ministerial decree specifying product groups subject to mandatory warranty, the Customer may enforce the rights specified in Point 1 due to defective performance, under the conditions set out in the government decree on mandatory warranty for individual durable consumer products.
What additional rights does the Customer have under a legally mandated warranty?
For consumer products, during the warranty period the Customer may primarily request repair. Replacement is possible already after the first repair attempt if it is established that the consumer product cannot be repaired, and the Customer does not request fulfillment of another claim. The Customer may also request replacement if repair is not carried out within thirty days following the notification of the repair claim. Replacement may also be requested if the consumer product malfunctions again three times during the warranty period following repairs, provided the Customer does not request fulfillment of another claim. If replacement is not possible in the above cases, the Customer may also claim a refund of the purchase price.
Within what time limit can the Customer exercise their rights under a mandatory warranty?
The duration of the warranty for consumer products is
a) two years for a sales price ranging from HUF 10,000 to HUF 250,000,
b) three years for a sales price exceeding HUF 250,000 (starting from HUF 250,001).
What rights and within what time limit does the Customer have if the warranty is voluntary?
In the case of defective performance of the product, the Customer is entitled to the warranty rights specified in the warranty declaration under the ....................... conditions, within the ............ period.
Under what condition can warranty claims be enforced?
The Customer may exercise their rights arising from the warranty using the warranty certificate provided to them. The improper issuance of the warranty certificate or failure to provide the warranty certificate does not affect the validity of the warranty. If the warranty certificate is not provided, the contract is deemed concluded if the Customer presents a receipt proving payment. Returning the opened packaging of the consumer product is not a requirement for fulfilling the warranty claim.
What additional requirements may be imposed as a condition for exercising warranty rights?
Special requirements (e.g., periodic inspections) may be imposed on the consumer for proper installation or operation of the consumer product, provided that proper installation or operation cannot otherwise be ensured, and meeting the requirement does not place an unreasonable burden on the consumer.
When is the Service Provider exempt from warranty obligations?
The Service Provider is exempt from warranty obligations if they prove that the cause of the defect occurred after performance.
The Service Provider draws the Customer’s attention to the fact that the Customer may simultaneously enforce warranty claims and claims under defective performance, as well as product warranty claims and warranty claims for the same defect in parallel. However, if the Customer has successfully enforced a claim arising from defective performance for a specific defect (for example, if the Service Provider replaced the product), they cannot claim anything further on the same defect under a different legal basis.
4. Information on Rights Enforceable in Case of Defective Performance – B2B Contracts
Warranty
When can warranty rights be exercised?
Warranty claims can be made if the purchased product or service does not meet the quality requirements specified in the contract or by law at the time of performance.
What rights are granted?
At their discretion, the following warranty rights may be exercised:
The Customer may request repair or replacement, except if the chosen warranty right cannot be fulfilled or would result in disproportionate additional costs.
If the Service Provider does not undertake repair or replacement, or is unable to fulfill it, the Customer may claim a proportionate reduction of the consideration, repair the defect at their own expense or have it repaired by someone else, or withdraw from the contract.
What deadlines must be observed?
The Customer is obliged to notify the Service Provider of the defect without delay after discovering it. In the case of movable goods, the warranty claim expires one year from the date of performance.
Bearing of costs
The Service Provider bears the costs related to fulfilling the warranty obligation. However, if the defect was partly caused by the Customer’s failure to fulfill maintenance obligations, the Customer must bear the costs proportionally to their contribution.
Possibility to switch rights
The Customer may switch from one chosen warranty right to another; however, they are obliged to pay the costs caused by the switch, except if the Service Provider caused the switch or if the switch was otherwise justified.
Warranty
When is it applicable?
If the Service Provider has undertaken a warranty or is obligated to provide a warranty under law, during the warranty period the Service Provider is obliged to be responsible for defective performance under the conditions set out in the warranty declaration or by law.
Exemption
The Service Provider is exempt from the warranty obligation if they prove that the defect occurred after performance.
Parallel exercise of rights
The warranty does not affect statutory warranty rights, which may be exercised in parallel.
Important information
Warranty rights may also be enforced as a complaint against a claim arising from the same contract, even if the warranty claim has expired.
In case of replacement or withdrawal, the Customer is not obliged to compensate for any depreciation resulting from normal use of the item.
Withdrawal is not allowed due to insignificant defects.
XI. Other Provisions and Information
1. The Service Provider informs the Customer that
a. the annual availability of the servers ensuring data management exceeds 99.9%. Regular backups are made to protect the data, so in case of data loss the original content can be restored,
b. the stored information is placed in MSSQL and MySQL databases; sensitive data are protected with strong encryption, using processor-integrated hardware encoding solutions.
2. The Service Provider informs the Customer that the Sellvio rating system operates on the Webshop website.
a. The rating system evaluates the operation of the webshop itself, not individual products, based solely on the opinions of genuine customers.
b. The following security and technical measures are applied during rating:
i. The option to rate is activated only after purchase. The system operates independently of the webshop, and opinions are stored by Sellvio (ErdSoft Ltd.: Company registration number: 06-09-030198, headquarters: 6720 Szeged, Kígyó Street 4.).
ii. Rating is possible only after purchase, based on an invitation sent to the provided e-mail address.
iii. It is important to know that neither ratings nor reviews can be deleted – both positive and negative feedback are displayed, providing an accurate representation of the webshop’s operation.